Good Old Comcast!!!

I’m not sure how I ever existed without my HD DVR from Comcast now that I am spoiled by it. Just set it up to record a series and you’re done. You can then watch whatever you want on your TV as your leisure. I simply can’t watch network TV any longer. I love the SCI FI Channel. However, they seemingly have five minute intermissions of commercials. I simply lose focus on whatever I’m watching on that channel. With that DVR, I can simply skip the commercials and continue watching.

A few weeks back my HD DVR went on the blink and I had to return it. So, I call the local office to make sure I can return it there or if they had a returns depot somewhere in the city. I was informed I needed to return it to the Comcast office downtown. No problem. I stood in line (one of my absolute favorite pastimes) waiting miserably, listening to a litany of complaints, angry exchanges over billing, and an assortment of the usual stuff one hears about Comcast. As I finally made my way to the ONE window they had open, I presented my DVR and said I needed to exchange it. “Oh…this one isn’t working any longer (God, give me strength)?” Um, no, I have nothing better to do than just stand in line listening to people cuss Comcast all day. No, I didn’t really say that. But, I did think about it. I told her it had gone bad, stopped recording and wanted another. She said, “well, I have to give you back your deposit rental of $15.00.” I didn’t remember making any deposit rental of $15.00. I told her I have always just signed my signature on a Comcast rental agreement and that was it. She insisted that I had paid it or else I would not have gotten the HD DVR. So, I asked her, am I supposed to make another $15.00 rental for the DVR exchange? She looked a bit puzzled by my question. So, I repeated it. It only made sense to me. She said hold on, I’ll be right back. About a minute later she comes back and says, “Yes, you have to make another $15.00 rental for your DVR exchange. It is company policy.” For one thing, I don’t think I ever made a deposit rental for the HD DVR. And, secondly, why not just keep the damn $15.00 you want to pay back to me and apply it to the new DVR I’m going to receive now?

I learned a long time ago not argue with people who don’t have a clue about what they are doing. With that in mind, I let the Comcast Customer Rep give me the $15.00 deposit fee and I in turn had to give it back. People behind me were as bewildered as I was. This is the cable company I have to deal with for HD channels and a broadband connection. They are pathetic.

Tuesday, I got a bill from Comcast demanding the $15.00 for the DVR exchange I should have paid when I turned in the old one. Hahaha. Luckily for me, I made the customer rep give me a receipt (she said it wasn’t necessary now…where do they get these people?). I simply can’t wait to go down there today.


Related Posts Plugin for WordPress, Blogger... Please help the costs of this blog. Please visit our Sponsors on right side of the blog. Thank you!